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Consuelo Fernández

Professional Status



About Me

Versatile financial services and management professional with 14+ years’ experience elevating productivity, efficiency, regulatory compliance, security, and profitability of diverse operational platforms. Builds and leads dedicated teams of up to 5 staff focused on achieving objectives in alignment with strict policies, procedures, and guidelines. Nurtures collaborative work environments on global levels, driving sustainable business growth, service quality, and superior customer journeys. Advanced communicator with all levels of staff, management, and clients in English and Spanish:

- Achieved and maintained top client satisfaction and retention by working closely with individuals to assess and address individual needs.
- Provided teams with training, guidance, support, resources, and motivation to succeed within high-pressure environments.
- Successfully orchestrated investigations ranging in scale and complexity, blending advanced analytical, financial, and business acumen.
- Generated revenue and account base growth through strategic promotions, customised product presentations, and effective development / allocation of key talents.


Branch Manager

June 2007 to August 2013
Responsibilities completed
  • Directed branch operations encompassing effective allocation and coordination of 5 member team. Managed all aspects of risk mitigation, reporting, and renewals.
  • Key Contributions:
  • Elevated branch performance, driving attainment of productivity goals, quality standards, and service level agreements via close monitoring and hands-on coaching.
  • Optimised performance of each staff member by working with individuals to address training needs.
  • Strategically managed portfolio of business and personal clients focused on enhancing their banking experience.
  • Researched and identified new business opportunities on local and international levels
  • Drove efforts to sustain growth across personal and commercial accounts.
  • Fuelled revenues 20M€ in the areas of lending, investments, and new account development.
  • Tracked, documented, and resolved customer complaints as well as payment issues.