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Consuelo Fernández

Professional Status

Employed
Available

Contact

About Me

Versatile financial services and management professional with 14+ years’ experience elevating productivity, efficiency, regulatory compliance, security, and profitability of diverse operational platforms. Builds and leads dedicated teams of up to 5 staff focused on achieving objectives in alignment with strict policies, procedures, and guidelines. Nurtures collaborative work environments on global levels, driving sustainable business growth, service quality, and superior customer journeys. Advanced communicator with all levels of staff, management, and clients in English and Spanish:

- Achieved and maintained top client satisfaction and retention by working closely with individuals to assess and address individual needs.
- Provided teams with training, guidance, support, resources, and motivation to succeed within high-pressure environments.
- Successfully orchestrated investigations ranging in scale and complexity, blending advanced analytical, financial, and business acumen.
- Generated revenue and account base growth through strategic promotions, customised product presentations, and effective development / allocation of key talents.

Experience

SME Relationship Manager and Customer Advisor of Financial Products

Banesto (Santander Group)
June 2000 to December 2004
Responsibilities completed
  • Accurate monitoring of risks
  • Monitoring of risks and their behaviour
  • Proactive management of the aftercare of credit risk and asset risk combined with comprehensive portfolio reporting.
  • Identification of commercial and financial needs Renewal of the risks in the client portfolio